Frequently asked questions

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Order

HappyBulle will take up to two business days after receipt of payment to ship your parcel. It takes 24 hours for graphic treatment and 24 additional hours for making your jewellery in our workshop. However, our team will do whatever it takes to ensure that your parcels are delivered as soon as possible!

Our carriers guarantee delivery times within 2 to 7 business days for United Kingdom, but it may vary depending on the delivery method chosen during checkout.

For any further information, you can consult our delivery page.

You just realised that you made a mistake in your order? You want to modify your order after it has been placed? Please contact our customer service as soon as possible. Unfortunately, if we already started to process your order, we will not be able to make any changes.

First of all, clear your browser history and more specifically cookies, cache and temporary extensions. This should solve the issue! If the problem persists, please contact our customer service.

In your shopping cart, enter the promotional code in the “Promo code / e-gift card” section before confirming your order. The promotion will apply automatically.

We advise you to clear your browser history and more specifically cookies, cache and temporary extensions. If the issue persists, please contact our customer service.

HappyBulle orders are made on demand in our workshop.

The processing time corresponds to the time necessary for your order's graphic treatment as well as making of your jewellery. It extends from the date of receipt of your order payment until your package is handed over to the carrier.

The delivery time is the amount of time necessary for the carrier to deliver your parcel. Its starts when have been handed to the carrier and may vary depending on the delivery method choosen during checkout.

For any further information, please consult our delivery page.

Once your payment is completed, a confirmation email containing the details about your order will be sent to you. This email is also your invoice. We advise you to keep this email preciously.

If you do not receive your order confirmation email, please check your spam folder, it may have ended up into it. If you cannot find it, please contact our customer service.

Customisation

Yes, you can. Just personalise the front of the pendant by leaving us a comment in the “Special requests” field to indicate that your personnalisation must be done on the back. Our team will take you comments into consideration.

The customisation of your item takes three steps:

  1.        Take a picture of the drawing, the imprints, or your child’s handwritten words (Or scan the paper). 
  2.      Choose your favourite jewellery or accessory and use the personalisation form to send us your drawing or the text of your choice; You can then validate and complete your order.
  1.        A few days later, you will receive in your mailbox or at a pick-up station a unique piece of jewellery.

For any further information, please consult our How does it work page.

You can send a JPEG, PNG or even PDF file. We advise you to send us a high-quality file.

Preferably choose a drawing made with a fibre pen, which contrasts clearly with the white sheet. Take a sharp and bright picture or scan the document. As for the imprints, make them with paint to obtain a better result. 

Avoid plaster imprints, pencil drawings or pastel colours, shaded or blurred photos, black & white photos, low resolution, or small pictures, squared or blurred sheets.

We do not retreat photographs.

For any further information, please consult our How does it work page.

We do not engrave photographs. However, we can engrave texts or drawings instead of simply keeping outlines that will then be engraved directly on the material. 

Should you require any further information, please do not hesitate to consult the  “Which file to send?” section from our How does it work page.

All of our jewellery - including bracelets, pendants or earrings - is packed and delivered in a gift-box. This one is included to your order when ordering.

You can also choose to wrap your jewellery in a gift-pack, available for 2 euros. It includes a gift-box and an elegant paper bag.

This gift-pack is also available for our keyrings and our small accessories.

When ordering jewellery or accessories, you can choose to add a thematic gift card and write a small personalised note.

Our engravings comply with the visuals presented on our website.

If you choose to engrave a text on your pendant - whether combined with a pictogram or not, you can get an overview of your text in the selected typography.

For drawings or imprints, there is no preview when ordering. The result complies with the visuals of the product sell sheet.

A drawing cannot be engraved on a cloud of star pendant because their engraving surface is not large enough. Instead, you can engrave a text or one our illustrations to choose among the ‘quotes’ theme. These illustrations are designed to perfectly adapt to these pendants’ shapes.

Our wooden jewellery cannot be engraved on the back. Indeed, the back of these pendants is less smooth than the front. Engraving this side would not provide an optimal result.

Our engravings are not coloured. Our pendants are directly engraved in the material with a diamond tip or by laser, without any concept of colour. The result is thus identical to the pictures presented on our Website.

To make a beautiful imprint that will then be engraved on your jewellery, use paint slightly thinned or not and apply it generously on the hand or the foot. Then press firmly on a white sheet… And ta-da! Let the sheet dry and then scan it (or take a picture of it). During the personalisation, you can join this file to us.

To personalise your item, use the personalisation form accessible by clicking on the ‘personalise’ button. Your item can either be engraved one side or both. To do so, tick the ‘front only’ or ‘front and back’ option. Then select the type of personalisation you want, using to the drop-down menu.

You can find all the details about personalisation steps on our How to personalise an article page.

The drawing you send us is retreated to only keep the outlines. These outlines are then engraved with a diamond tip or by laser, directly on the material. 

For any further information, please consult our How does it work page.

Product

If your cord shows signs of wear or If you just want to change colour, we offer a cord replacement service. It’s very simple: choose your new shade of cord or your favourite Liberty pattern from our selection, then send us your jewellery, we take care of the rest!

Of course, you can! Change the colour of your cord thanks to our cord replacement serviceby simply choosing the new cord tone or your favourite Liberty pattern you prefer the most among our selection. Then, just return us your jewellery and we will take care of the rest!

Because of many factors such as moisture or an acidic skin, your silver jewellery may naturally oxidise which is totally normal. As a precaution, we simply advise you to not store your jewellery in a damp room but in a dry place away from humidity. Also avoid chemicals including chlorine in swimming pools and detergent products.

To take care of your jewellery, you can simply use our impregnated chamois cotton: a regular cleaning of your pendants will help keeping the silver shine.

You can find all of our tips and advice for caring for your jewellery in our little care guide.

To keep your silver, gold-plated or steel jewellery clean and shiny, you can use our HappyBulle chamois cottonIt is an impregnated cloth specifically made tp clean, polish and restore the sparkle of your jewellery.

You can find all our tips and advice for caring for your jewellery in our little care guide.

HappyBulle offers you to personalise your custom-made jewellery! The page “Create my jewellery” will allow you to compose your bracelet by choosing the number of pendants you want and by combining different shapes and materials.

As a precautionary measure and to avoid children from putting the pendants in their mouths, our jewellery is not recommended for children under 36 months of age.

However, the length of our bracelets is adjustable thanks to the sliding knots. Thus, the size will perfectly fit your children's wrists regardless of their age and they will be able to keep it while growing up.

Our jewellery withstand exposure to water, we simply advise you to dry them carefully afterwards. However, exposure to chlorinated swimming pools or any detergent product must be avoided.

Other tips are available in our little jewellery care guide.

All our “Gold-plated jewellery” range is created exclusively from 750‰ gold (18-karat). They are covered with a final coat of 980 ‰ gold and are obviously hallmarked, as a guarantee of their quality. But we do not offer solid gold jewellery.

For more information, you can consult our Authenticity of materials page.

Our jewellery is created from high-quality products and respects the standards set by the French legislation. They meet, among other things, the hallmarks standards and are delivered with a certificate of authenticity.

For more information, you can consult our Authenticity of materials page.

How to make a sliding knot on a Liberty bracelet



Mettre les deux brins côte à côte

1 - Put the two strands side by side

Tenir les deux brins dans une main en passant le brin A par dessus le brin B

2 - Hold both strands in one hand passing strand A over strand B

Former une boucle avec le brin A en le passant derrière le brin B

3 - Form a loop with strand A by passing it behind strand B

Former une deuxième boucle en passant le brin A par devant puis par derrière le brin B

4 - Form a second loop by passing strand A in front then behind strand B

Faire passer le brin A dans les deux boucles

5 - Pass strand A through the two loops

Tirer sur le brin A pour serrer le noeud à votre convenance

6 - Pull on strand A to tighten the knot to your liking



If necessary, please contact our customer service.

How to make a sliding knot on a cord

Mettre les deux brins côte à côte

1 - Put the two strands side by side

Tenir les deux brins dans unemain en passant le brin A par dessus le brin B

2 - Hold both strands in one hand passing strand A over strand B

Former une boucle avec le brin A en le passant derrière le brin B

3 - Form a loop with strand A by passing it behind strand B

Former une deuxième boucle en passant le brin A par devant puis par derrière le brin B

4 - Form a second loop by passing strand A in front then behind strand B

Faire passer le brin A dans les deux boucles

5 - Pass strand A through the two loops

Tirer sur le brin A pour serrer le noeud à votre convenance

6 - Pull on strand A to tighten the knot to your liking



If necessary, please contact our customer service.

Payment

Online payments made on our website are 100% secure. They are made with SystemPay (secure 128-bit SSL online payment solution) with the possibility of payment by credit card, E-card, Visa, Visa electron, Mastercard, Maestro or PayPal (secure electronic system).

In addition, all of the date contained on our website is secured using the secure hypertext transfer protocol, better known by the abbreviation “https”. This https protocol guarantees the confidentiality of the information entered on our website.

For shipments in mainland France as well as in Europe, the prices are displayed inclusive of VAT. For deliveries to countries outside the European Union, the prices are displayed excluding VAT. Additional fees and customs duties may be added to the total amount depending on the destination country.

Once payment has been made, a confirmation email containing the various elements of your order will be sent to you. This email acts as an invoice. You can also find your invoice in your HappyBulle customer account in PDF format. No paper invoice is sent in the packages.

At HappyBulle, we offer three payment methods:

-          By bank card via the secure SystemPay Payment module: Credit card, Visa, MasterCard, E-credit card and Maestro.

-          By PayPal

-          By bank check made out in euros payable to Happy Corp SARL

Delivery

Your package will be kept for 10 days at the pick-up station from the date of receipt. The deadline is set by the carrier and cannot therefore be changed. After this time, your package will be returned to us and you will be billed for re-shipping costs.

You can tell us the expected date by leaving us a comment when ordering. To do this, use the “Special requests” field which is available to you when you place an order. Our team will take this into account when making your order and will do their best to meet your expectations!

When your package leaves our workshop, you will receive an automatic shipment confirmation email. In this email, you will find the tracking number of your package as well as a direct link that will allow you to view the status of your package. This will keep you informed of the delivery.

At HappyBulle, the time before shipment is 48 working hours from receipt of payment. It takes 24 hours for the graphic processing of the order and 24 hours for its preparation. However, please note that we are doing everything in our power to reduce this delay and to send parcels as quickly as possible!

Our carriers announce a delivery time of 24 to 48 working hours (in Metropolitan France). This time period corresponds to the delivery time indicated by the chosen carrier and varies depending on the delivery method selected. In the event of non-compliance with this deadline, or in the event of non-delivery of the parcel by the carrier, HappyBulle cannot be held responsible.

For more information, you can consult our Delivery page.

Yes of course! The delivery address of the order can be completely different from the billing address. You just need to indicate the recipient’s address in the dedicated field when defining the delivery address.

Please note that the invoice never appears in the packages, you will receive it by email or find it your HappyBulle customer account.

When ordering, you will have the choice between the following different delivery methods:

-          Colissimo home delivery made by La Poste (delivery of the parcel to a mailbox without signature)

For more information, you can consult our Delivery page.

We deliver in France and internationally. You can find more information on our Delivery page.

Returns / after-sales service

In case of non-conformity of a product, you can adress a complaint to HappyBulle for an exchange or a refund by creating a credit on the product concerned.

No refunds will be made.

Your item cannot be returned or exchanged without the express agreement of Happy Corp.

Your complaint must be sent within three business days of delivery. After this period, the request for exchange or refund will not be accepted.

Products must be returned to HappyBulle in their original packaging and in the condition received.

The right of withdrawal does not apply to the vast majority of products in the HappyBulle catalog. Indeed, in the case of personalised products according to the customer, HappyBulle cannot, according to the Article L 121-20-2 of the French Consumer Code, take back or exchange the products at the customer’s request.

A right of withdrawal is only possible on HappyBulle e-gift cards and on “HappyBulle collections” (animal, fantasy, super dad & mom and family key chains) if and only if the customer has not ordered a personalised engraving on the front or the back of his product.

For other jewellery and accessories, the right of withdrawal is only possible on the sole condition that the customer has not personalised his products when ordering or after receipt thereof.

Any order is deemed firm and can only be cancelled with the express consent of Happy Corp and on conditions which will compensate it for any loss or damage caused by this cancellation. You can contact our customer service by completing our contact form.

If you want to make a change to your order, please contact our customer service as soon as possible. If we already have started making your order, we will unfortunately not be able to make any changes to it.

HappyBulle gift card

Our gift e-card come in the form of a voucher that can be used on the entire HappyBulle.com website.

You can offer a HappyBulle gift card to the person of your choice. This is a gift e-card (or electronic gift card), so you can choose to send it by email or print it for personal delivery.

You can choose the amount of your e-gift card, from €30 to €200.

HappyBulle eshop

HappyBulle is a PurePlayer, that means a company that carries out its activity exclusively on the Internet. There is no HappyBulle store yet. However, count on us to warn you if we start to offer our creations in physical store!

My account

If you have already finalised an order on HappyBulle, you can sponsor your loved ones. Get 10% off coupons for you and your friends!

To do this, log into your HappyBulle customer account. Then go to the “Sponsorship Program” page and enter the names, surnames and e-mail addresses of your referrals in the dedicated fields. Your friends will then receive a reduction coupon of -10% to be used upon their first order. When one of them has placed an order, you will receive a reduction voucher of -10%, valid on the whole site for 1 year, and available in the "My reduction vouchers" section of your customer account.

At HappyBulle, your loyalty is rewarded with each order, from your first purchase. As soon as you place an order, we will give you points which you can then convert into vouchers.

To do this, go to the "My Account" section and then click on "My loyalty points".

You can thus see the summary of the points obtained with each of your orders, as well as the total of your available loyalty points. To create your voucher, simply click on "Convert my points into coupons". That's it, your HappyBulle vouchers have been created!

To change your e-mail address, log into your HappyBulle customer account. Then go to the "My personal information" page and enter your new email address.

To change your password, log into your HappyBulle customer account. Then go to the "My personal information" page and enter your new password.

If you have forgotten your username or password, you can start a procedure to recover your password by clicking on the "Forgot your password?" link. ". Then follow the steps indicated.

HappyBulle reserves the right, unless otherwise advised by the customer when ordering, to use the visuals provided by customers when ordering for all promotional purposes.

Happy Corp is committed to preserving the confidentiality of information provided online by the user. Any personal information that the Internet user would be required to transmit to the company Happy Corp for the use of certain services is subject to the provisions of Law No. 78-17 Information Technology and Liberties of January 06, 1978 (declaration to the CNIL under number 1803015). As such, the Internet user has a right of access, rectification and deletion of personal information concerning him that he can exercise at any time by sending a letter to the following address:

Happy Corp - Protection of personal data

23 Avenue de l'Argonne

33700 MERIGNAC

or by e-mail: contact@happybulle.com

Technical help

Make sure you are using a valid phone number. If the problem persists, we advise you to empty the history of your browser and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.

Make sure you are using a valid email address. If the problem persists, we advise you to clear your browser history and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.

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