Frequently asked questions

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Order

At HappyBulle, the period before shipment is 2 working days from the date of receipt of your order payment. It takes 24 hours for graphic processing and 24 hours for making in our workshop. However, our team is doing everything to reduce these delays as much as possible and ship the packages as quickly as possible!

The delivery times indicated by our carriers are from 24 to 48 hours worked for delivery in mainland France. They vary depending on the delivery method selected when ordering.

For more information, you can consult our delivery page.

Have you just noticed an anomaly in your order? Do you want to modify your order? Contact our customer service as soon as possible. If we have already started the making of your order, we will unfortunately not be able to make any changes to it.

First of all, clear your browser’s history and more specifically cookies, caches and temporary extensions. This should solve the problem! If the problem persists, please contact our customer service.

In your shopping cart, enter the promotional code in the “Promo code / e-gift card” section before confirming your order. The promotion will apply automatically.

We advise you to clear your browser’s history and more specifically cookies, caches and temporary extensions. Unfortunately, If the problem persists, please contact our customer service.

HappyBulle orders are made on demand in our workshop by us.

Thus, the processing period corresponds to the time necessary for the graphic processing of your order as well as the stage of making your jewellery. It extends from the date of receipt of your order payment until the delivery of your package to the carrier.

The delivery period is the time necessary for the carrier to deliver your package. It starts when we deliver your package to the carrier in charge of its delivery and varies depending on the delivery method selected when ordering.

For more information, you can consult our delivery page.

Once your payment has been made, a confirmation email containing the various elements of your order will be sent to you. This email also acts as an invoice. We advise you to keep this email in a safe place.

Start by checking spam from your mailbox: the message may have slipped into it. If you cannot find the order confirmation email, contact our customer service.

Customisation

It’s possible. For this, we simply invite you to customise the front of the medallion by leaving us a comment in the “Special requests” field to indicate that you want this personalisation to be engraved on the back. Our team will take this into account and will then do what is necessary!

The customisation of your article takes place in three stages:

  1.        Take a picture of the drawing, the prints or your child’s writings (or scan the sheet).
  2.        Choose your favourite jewellery or accessory and use the personalisation form to send us your drawing or enter the text of your choice. You can the validate and finalise your order.
  1.        A few days later, you receive a jewellery unique in the world directly in your mailbox or at a pick-up station.

For more information, you can consult our How does it work page.

You can send us a file in JPEG, PNG or even PDF format for example. Send us a good quality file.

Preferably choose a drawing made with felt pen, which contrasts well on the sheet. Take a sharp bright picture or scan the image. For the prints, make them with paint: this is what gives the best rendering!

Avoid prints in plaster, pencil drawings or pastel colours, shaded or blurred photos, squared or coloured sheets, black & white photos, too small or of poor resolution.

We do not reproduce photographs.

For more information, you can consult our How does it work page.

We do not engrave photographs. We engrave texts or drawings for example, on which we simply recover the line that we engrave directly in the material. Therefore, there is no notion of colour or contrasts.

If in doubt or for more information, do not hesitate to refer to the section “Which file to send?” from our How does it work page.

All of our jewellery (bracelets, pendants or earrings) are packaged and delivered in a gift box. This is offered to you when you order!

You can also choose to pack your jewellery in a ready-to-offer pack, offered at €2. It consists of a gift box and an elegant paper bag.

The ready to offer pack is also available for our key rings and small accessories.

When ordering jewellery or accessories, you can choose to add a thematic gift card and note a small personalised note.

Our engravings comply with the visuals presented on our website.

If you choose to engrave a text on your medallion (whether or not accompanied by pictograms), you get an overview of your text in the selected typography.

Concerning the drawings or the prints, no preview appears. The rendering will be similar to the visuals of the product sheet.

It is not possible to engrave a drawing on a cloud or star medallion: their small engraving surface does not allow it. You can engrave a text or an illustration of your choice from the “quotes” theme. These illustrations are designed and adapted to the shape of these medallions.

Our wooden jewellery cannot be engraved on the back. Indeed, the back of these medallions is less smooth than the front. Engraving on this surface would not provide an optimal rendering.

Our engravings are not coloured. Our medallions are engraved with diamond point or laser, directly in the material, without any notion of colour. The rendering is thus identical to the photos presented on our website.

To make a beautiful print that we can then engrave on your jewellery, use thin paint that you apply generously to the hand or the foot. Then press firmly on a white sheet… and voila! Let the sheet dry and then scan it (or take a picture of it). During your customisation, you will be able to join this file to us.

To customisation your item, use the personalisation form accessible by clicking on the “Personalise” button. You can engrave your article on one side or on both sides: for this, check the option “Front only” or “Front AND back”. Then select the type of customisation you want, using the drop-down menu.

You can find all the detailed stages of a personalisation on our How to personalise an article page.

We process the drawings that you entrust to us in order to keep only the line. This line is then engraved with diamond point or laser directly in the material.

For more information, see our How does it work page.

Product

If your cord shows signs of wear or If you just want to change colour, we offer a cord replacement service. It’s very simple: choose your new shade of cord or your favourite Liberty pattern from our selection, then send us your jewellery, we take care of the rest!

You can completely change the colour of the cord as you wish! Thanks to our cord replacement service, simply choose your new shade of cord or your favourite Liberty pattern from our selection, then send us your jewellery, we take care of the rest!

Silver can oxidise under the influence of many factors, such as moisture or acidity of the skin. It is totally normal. As a precaution, we simply advise to avoid storing your jewellery in a humid room and to store it in a dry place away from humidity. Exposure to chlorine in swimming pools or to any detergent product is also prohibited.

To clean you jewel with ease, you can use our impregnated chamois cotton: regular cleaning or your medallions will keep all the shine of the silver.

Find all of our tips and advice for caring for your jewellery in our little care guide.

To maintain your jewellery in silver, gold plated or steel, you can use our HappyBulle chamois cotton. It is an impregnated cloth specially designed to clean, polish and revive the shine or your jewellery.

Find all of our tips and advice for caring for your jewellery in our little care guide.

HappyBulle invites you to design your custom-made jewellery! The “Create my jewellery” page will allow you to compose your bracelet by choosing the number of medallions you want and by combining different shapes and materials.

As a precaution and to prevent children from putting medallions in their mouths, our jewellery is usually not recommended for children under 36 months of age.

However, the length of our bracelets is adjustable thanks to the sliding knots. Thus, the size will adapt to the wrist of the child regardless of his age and the jewel can be kept when the child grows.

Our jewellery fully withstand exposure to water, we simply advise you to dry them carefully afterwards. However, contact with chlorine in swimming pools or any detergent product should be avoided.

Other tips are available in our little jewellery care guide.

All the jewellery in our “Gold plated” range is gold plated jewellery created exclusively from 750‰ gold (18 carat). They are covered with a final coat of 980 ‰ gold and are obviously hallmarked, as a guarantee of their quality. We do not offer solid gold jewellery.

For more information, you can consult our Authenticity of materials page.

Our jewellery is created from high quality products and respects the standards dictated by the French legislation. They meet, among other things, the standard of hallmarks and are delivered with a certificate of authenticity.

For more information, you can consult our Authenticity of materials page.

Make a sliding knot on a Liberty bracelet



Mettre les deux brins côte à côte

1 - Put the two strands side by side

Tenir les deux brins dans une main en passant le brin A par dessus le brin B

2 - Hold both strands in one hand passing strand A overt strand B

Former une boucle avec le brin A en le passant derrière le brin B

3 - Form a loop with strand A by passing it behind strand B

Former une deuxième boucle en passant le brin A par devant puis par derrière le brin B

4 - Form a second loop by passing strand A in front then behind strand B

Faire passer le brin A dans les deux boucles

5 - Pass strand A through the two loops

Tirer sur le brin A pour serrer le noeud à votre convenance

6 - Pull on strand A to tighten the knot to your liking



If necessary, do not hesitate to contact our customer service.

Make a sliding knot on a cord

Mettre les deux brins côte à côte

1 - Put the two strands side by side

Tenir les deux brins dans unemain en passant le brin A par dessus le brin B

2 - Hold both strands in one hand passing strand A over strand B

Former une boucle avec le brin A en le passant derrière le brin B

3 - Form a loop with strand A by passing it behind strand B

Former une deuxième boucle en passant le brin A par devant puis par derrière le brin B

4 - Form a second loop by passing strand A in front then behind strand B

Faire passer le brin A dans les deux boucles

5 - Pass strand A through the two loops

Tirer sur le brin A pour serrer le noeud à votre convenance

6 - Pull on strand A to tighten the knot to your liking



If necessary, do not hesitate to contact our customer service.

Payment

Online payments made on our website are 100% secure. They are made with SystemPay (secure 128-bit SSL online payment solution) with the possibility of payment by credit card, E-card, Visa, Visa electron, Mastercard, Maestro or PayPal (secure electronic system).

In addition, all of the date contained on our website is secured using the secure hypertext transfer protocol, better known by the abbreviation “https”. This https protocol guarantees the confidentiality of the information entered on our website.

For shipments in mainland France as well as in Europe, the prices are displayed inclusive of VAT. For deliveries to countries outside the European Union, the prices are displayed excluding VAT. Additional fees and customs duties may be added to the total amount depending on the destination country.

Once payment has been made, a confirmation email containing the various elements of your order will be sent to you. This email acts as an invoice. You can also find your invoice in your HappyBulle customer account in PDF format. No paper invoice is sent in the packages.

At HappyBulle, we offer three payment methods:

-          By bank card via the secure SystemPay Payment module: Credit card, Visa, MasterCard, E-credit card and Maestro.

-          By PayPal

-          By bank check made out in euros payable to Happy Corp SARL

Delivery

Your package will be kept for 10 days at the pick-up station from the date of receipt. The deadline is set by the carrier and cannot therefore be changed. After this time, your package will be returned to us and you will be billed for re-shipping costs.

You can tell us the expected date by leaving us a comment when ordering. To do this, use the “Special requests” field which is available to you when you place an order. Our team will take this into account when making your order and will do their utmost to best meet your expectations!

When your package leaves our workshop, you will receive an automatic shipment confirmation email. In this email, you will find the tracking number of your package as well as a direct link that will allow you to view the status of your package. This will keep you informed of the delivery.

At HappyBulle, the time before shipment is 48 working hours from receipt of payment. It takes 24 hours for the graphic processing of the order and 24 hours for its preparation. However, please note that we are doing everything in our power to reduce this delay and to send parcels as quickly as possible!

Our carriers announce a delivery time of 24 to 48 working hours (in Metropolitan France). This time period corresponds to the delivery time indicated by the chosen carrier and varies depending on the delivery method selected. In the event of non-compliance with this deadline, or in the event of non-delivery of the parcel by the carrier, HappyBulle cannot be held responsible.

For more information, you can consult our Delivery page.

Yes of course! The delivery address of the order may be completely different from the billing address. You just need to indicate the recipient’s address in the dedicated field when defining the delivery address.

Please note that the invoice never appears in the packages, you will receive it by email or find it your HappyBulle customer account.

When ordering, you will have the choice between the following different delivery methods:

-          Colissimo home delivery made by La Poste (delivery of the parcel to a mailbox without signature)

For more information, you can consult our Delivery page.

We deliver in France and internationally. You can find more information on our Delivery page.

Returns / after-sales service

In case of non-conformity of a product, you can send a complaint to HappyBulle for an exchange or a refund by creating a credit on the product concerned.

No refunds will be made.

Your item cannot be returned or exchanged without the express agreement of Happy Corp.

Your complaint must be sent within three working days of delivery. After this period, the request for exchange or refund will not be accepted.

Products must be returned to HappyBulle in their original packaging and in the condition received.

The right of withdrawal does not apply to the vast majority of products in the HappyBulle catalog. Indeed, in the case of personalised products according to the customer, HappyBulle cannot, according to the Article L 121-20-2 of the French Consumer Code, take back or exchange the products at the customer’s request.

A right of withdrawal is only possible on HappyBulle e-gift cards and on “HappyBulle collections” (animal, fantasy, super dad & mom and family key chains) if and only if the customer has not ordered a personalised engraving on the front or the back of his product.

For other jewellery and accessories, the right of withdrawal is only possible on the sole condition that the customer has not personalised his products when ordering or after receipt thereof.

Any order is deemed firm and can only be cancelled with the express consent of Happy Corp and on conditions which will compensate it for any loss or damage caused by this cancellation. You can contact our customer service by completing our contact form.

If you want to make a change to your order, please contact our customer service as soon as possible. If we already have started making your order, we will unfortunately not be able to make any changes to it.

HappyBulle gift card

Our gift e-card come in the form of a voucher to be used on the entire HappyBulle.com website.

You can offer a HappyBulle gift card to the person of your choice. This is a gift e-card (or electronic gift card), so you can choose to send it by email or print it for personal delivery.

You can choose the amount of your e-gift card, from €30 to €200.

HappyBulle eshop

HappyBulle is a PurePlayer, that is to say a company that carries out its activity exclusively on the Internet. Thus, there is no HappyBulle store yet. However, count on us to warn you if we come to offer our creations in physical store!

My account

If you have already finalised an order on HappyBulle, you can sponsor your loved ones. Get 10% off coupons for you and your friends!

To do this, log into your HappyBulle customer account. Then go to the “Sponsorship Program” page and enter the names, surnames and e-mail addresses of your referrals in the dedicated fields. Your friends will then receive a reduction coupon of -10% to be used upon their first order. When one of them has placed an order, you will receive a reduction voucher of -10%, valid on the whole site for 1 year, and available in the "My reduction vouchers" section of your customer account.

At HappyBulle, your loyalty is rewarded with each order, from your first purchase. As soon as you place an order, we will give you points which you can then convert into vouchers.

To do this, go to the "My Account" section and then click on "My loyalty points".

You can thus see the summary of the points obtained with each of your orders, as well as the total of your available loyalty points. To create your voucher, simply click on "Convert my points into coupons". That's it, your HappyBulle vouchers have been created!

To change your e-mail address, log into your HappyBulle customer account. Then go to the "My personal information" page and enter your new email address.

To change your password, log into your HappyBulle customer account. Then go to the "My personal information" page and enter your new password.

If you have forgotten your username or password, you can start a procedure to recover your password by clicking on the "Forgot your password?" Link. ". Then follow the steps indicated.

HappyBulle reserves the right, unless otherwise advised by the customer when ordering, to use the visuals provided by customers when ordering for all promotional purposes.

Happy Corp is committed to preserving the confidentiality of information provided online by the user. Any personal information that the Internet user would be required to transmit to the company Happy Corp for the use of certain services is subject to the provisions of Law No. 78-17 Information Technology and Liberties of January 06, 1978 (declaration to the CNIL under number 1803015). As such, the Internet user has a right of access, rectification and deletion of personal information concerning him that he can exercise at any time by sending a letter to the following address:

Happy Corp - Protection of personal data

23 Avenue de l'Argonne

33700 MERIGNAC

or by e-mail: contact@happybulle.com

Technical help

Make sure you are using a valid phone number. If the problem persists, we advise you to empty the history of your browser and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.

Make sure you are using a valid email address. If the problem persists, we advise you to clear your browser history and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.

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