FAQs / Technical assistance

Note that all payments completed on our website through Hipay payment platform are 100% secure using SSL protocol.
Your payment will be submitted to 3D-Secure authentification, available through your bank application in real time.
Once this step was successfully completed, your bank will authorize your purchase validation.

If you need assistance to complete your payment, contact our Customer service.

Please contact our technical service.

Make sure you are using a valid email address. If the problem persists, we advise you to clear your browser history and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.

Make sure you are using a valid phone number. If the problem persists, we advise you to empty the history of your browser and more specifically cookies, caches and temporary extensions. Unfortunately, if the problem still persists, contact our technical service.