FAQs / Returns / after-sales service

If you want to make a change to your order, please contact our customer service as soon as possible. If we already have started making your order, we will unfortunately not be able to make any changes to it.

Any order is deemed firm and can only be cancelled with the express consent of Happy Corp and on conditions which will compensate it for any loss or damage caused by this cancellation. You can contact our customer service by completing our contact form.

The right of withdrawal does not apply to the vast majority of products in the HappyBulle catalog. Indeed, in the case of personalised products according to the customer, HappyBulle cannot, according to the Article L 121-20-2 of the French Consumer Code, take back or exchange the products at the customer’s request.

A right of withdrawal is only possible on HappyBulle e-gift cards and on “HappyBulle collections” (animal, fantasy, super dad & mom and family key chains) if and only if the customer has not ordered a personalised engraving on the front or the back of his product.

For other jewellery and accessories, the right of withdrawal is only possible on the sole condition that the customer has not personalised his products when ordering or after receipt thereof.

In case of non-conformity of a product, you can adress a complaint to HappyBulle for an exchange or a refund by creating a credit on the product concerned.

No refunds will be made.

Your item cannot be returned or exchanged without the express agreement of Happy Corp.

Your complaint must be sent within three business days of delivery. After this period, the request for exchange or refund will not be accepted.

Products must be returned to HappyBulle in their original packaging and in the condition received.