FAQs / Product

To keep your silver, gold-plated or steel jewellery clean and shiny, you can use our HappyBulle chamois cotton. It is an impregnated cloth specifically made tp clean, polish and restore the sparkle of your jewellery.

You can find all our tips and advice for caring for your jewellery in our little care guide.

Of course, you can! Change the colour of your cord thanks to our cord replacement service, by simply choosing the new cord tone or your favourite Liberty pattern you prefer the most among our selection. Then, just return us your jewellery and we will take care of the rest!

Good news, it is quite simple to make a sliding knot on your own. Check our step by step tutorial, available on our page How to make a sliding knot.

For any assistance, feel free to contact our

Good news, it is quite simple to make a sliding knot on your own. Check our step by step tutorial, available on our page How to make a sliding knot.

For any assistance, feel free to contact our Customer service.

Our jewellery is created from high-quality products and respects the standards set by the French legislation. They meet, among other things, the hallmarks standards and are delivered with a certificate of authenticity.

For more information, you can consult our Authenticity of materials page.

All our “Gold-plated jewellery” range is created exclusively from 750‰ gold (18-karat). They are covered with a final coat of 980 ‰ gold and are obviously hallmarked, as a guarantee of their quality. But we do not offer solid gold jewellery.

For more information, you can consult our Authenticity of materials page.

Our jewellery withstand exposure to water, we simply advise you to dry them carefully afterwards. However, exposure to chlorinated swimming pools or any detergent product must be avoided.

Other tips are available in our little jewellery care guide.

As a precautionary measure and to avoid children from putting the pendants in their mouths, our jewellery is not recommended for children under 36 months of age.

However, the length of our bracelets is adjustable thanks to the sliding knots. Thus, the size will perfectly fit your children's wrists regardless of their age and they will be able to keep it while growing up.

Because of many factors such as moisture or an acidic skin, your silver jewellery may naturally oxidise which is totally normal. As a precaution, we simply advise you to not store your jewellery in a damp room but in a dry place away from humidity. Also avoid chemicals including chlorine in swimming pools and detergent products.

To take care of your jewellery, you can simply use our impregnated chamois cotton: a regular cleaning of your pendants will help keeping the silver shine.

You can find all of our tips and advice for caring for your jewellery in our little care guide.

If your cord shows signs of wear or If you just want to change colour, we offer a cord replacement service. It’s very simple: choose your new shade of cord or your favourite Liberty pattern from our selection, then send us your jewellery, we take care of the rest!