Happy Corp is committed to preserving the confidentiality of the personal information provided online by the user. We wish to inform you here about the processing and use of your data, with the aim of improving our offers and services on a daily basis, while respecting your rights.
Happy Corp SAS, with a share capital of €50,000, registered office at 13 avenue de la Grande Semaine, 33700 Mérignac, France, registered with the Registry of Commerce and Companies (RCS) of Bordeaux under number 804 884 120 000 010, is responsible for the processing of personal data concerning its customers, as described within this data protection policy.
We collect data when the customer contacts us. This customer contact can take various forms: when the customer contacts us by email, through a chat message, or when the customer logs into their personal space on our website HappyBulle.com.
The personal data we may record includes your name, email address, phone number, order reference, as well as your delivery and billing addresses. We also receive data about the customer through third parties, such as our payment service providers, for example.
It should be noted that the customer can refuse, at any time, the personal data we request. However, by refusing to provide us with this information, the customer may not have access to all the services we offer on our website HappyBulle.com. For example, we cannot ship your order without knowing your delivery address.
The mandatory personal data we request from our customers are :
The customer can modify this information at any time by logging into their personal space on HappyBulle.com.
When contacting our services by email or chat, we may also collect personal data. This personal data may include your first and last name, email address, order number, phone number, and Facebook ID, if and only if the customer contacts us via Facebook messaging.
When placing an order on our website HappyBulle.com, we collect data related to your purchase. This data includes:
On our website HappyBulle.com, we offer three payment methods: PayPal, credit card, or check. The validation of your chosen payment method is communicated to us by payment service providers with whom we collaborate.
The data we receive from these third parties includes your chosen payment method as well as the statuses "payment accepted," "payment error," and "refund."
In accordance with applicable European data protection laws, HappyBulle.com only collects information about its customers in situations permitted by these laws. Therefore, we process customer data only in the situations outlined in this privacy policy. These aforementioned data primarily serve us for processing customer orders.
Customer data is processed for the purpose of concluding a sales contract between them and our website HappyBulle.com. This data may also be used when the customer themselves requests an additional service from our customer service.
Thus, in accordance with our general terms and conditions of sale, this data corresponds to the contract concluded with the customer for the execution and personalization of their order, including payment and shipment. The same applies when the customer wishes to make a complaint or return their order (in accordance with the conditions explicitly presented in Article 9. Right of withdrawal).
In addition, automatic transactional emails are sent to the customer to inform them about the progress of their order, confirming its correct registration and dispatch. Newsletters may also be sent to the customer only if they have requested it.
Other commercial emails may be sent to the customer, upon their request, to inform them about the restocking of certain out-of-stock products. To do this, the customer must register their email address for the relevant product(s).
If the customer no longer wishes to receive commercial prospecting by email, they can let us know at any time by one of the following means:
HappyBulle.com also collects personal data when the customer purchases or offers an e-gift card, or when they receive a voucher or credit after interacting with our customer service, in the form of a personal code to be entered when validating their next order.
The collected information aims to prevent fraud and confirm the ownership of these gift codes. The data collected in these cases includes:
In accordance with applicable European data protection laws regarding the recording of personal data, HappyBulle.com only transmits customer data within the limits set by these laws. This data is only transmitted to our providers for the sole purpose of preparing and shipping orders under the best possible conditions. Thus, these providers are secure payment organizations and our logistics partners such as La Poste, DPD, or Chronopost.
Our partner Trusted Shops:
In order to offer our customers a quality service, HappyBulle.com has entered into a subcontracting contract with its provider Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.
The latter collects information about our customers who have placed an order on our website HappyBulle.com, using cookies and specific trackers related to the reference of their order. Indeed, after their order, our customers receive an email inviting them to give feedback on their shopping experience and the product(s) they received. In this email, there is a link to access our Trusted Shops profile where all our customer reviews are listed. The customer cannot leave a review on this page without receiving this email. The customer can, of course, choose not to publish a review on this page and, at the same time, unsubscribe from these review request emails by clicking on the unsubscribe link at the bottom of this email.
Thus, the data collected by our partner Trusted Shops includes:
Furthermore, to prove our certification to this organization, the Trusted Shops Trustbadge is inserted at the bottom of our HappyBulle.com website. This allows us to display our Trusted Shops trustmark and all our customer reviews received after our customers have received their order.
When the customer consults this Trustbadge, its web server automatically records a "log file," indicating, for example, the requested file name, the customer's IP address, the date and time of the consultation, the volume of transferred data, and the Internet access provider responsible for the access data. The customer is informed that this access data is not used by Trusted Shops; it is automatically overwritten no later than eight days after the end of the customer's consultation.
Under the law and in the conditions it defines, you have the following rights in data protection:
In this regard, the customer can exercise their rights at any time by sending a letter to the following address:
Happy Corp - Personal Data Protection
23 avenue de l'Argonne - 33700 Mérignac
Or via our contact form.
Customer personal data is stored for as long as necessary for the purposes of this privacy policy, especially for the performance of our contractual and legal obligations.
For example, HappyBulle.com retains the transaction history of its customers in order to allow them to view their previous orders. Similarly, HappyBulle.com also retains their delivery and billing addresses for these orders to improve and streamline their customer journey.
When browsing our website HappyBulle.com, information about our customers' browsing may be recorded through files called "Cookies" installed on their device (computer, smartphone, tablet, etc.)
It is important to note that these cookies are not malicious files. They allow the storage of certain information that can be used by our customers during their next visits to our website HappyBulle.com
Indeed, we use cookies to provide an optimal and tailored experience to our customers, according to their personal preferences. In this way, by using cookies, we ensure that our customers no longer have to enter the same information requested each time they log in. These cookies also allow our customers to securely store their login credentials and passwords allowing them to access their customer account. Similarly, cookies on HappyBulle.com allow us to streamline and optimize our order process so that our customers receive their orders as quickly as possible. These cookies also enable our customers to have a better navigation experience on our site, especially when looking for a specific item.
Furthermore, most of the cookies we use are intended to enable or facilitate customer navigation and are therefore necessary for the operation of our online store HappyBulle.com.
It should be noted that during a first visit to our website HappyBulle.com, we ask the customer for their consent to install these cookies. The customer can express their consent or object to their use by configuring their connection device appropriately. For this, the customer can refer to the user guide of their internet browser:
However, HapppyBulle.com wishes to draw the customer's attention to the fact that blocking or deleting these cookies can have negative effects on the quality of navigation on our website. Indeed, these actions can degrade access to and use of our services because, as mentioned earlier, these cookies are necessary for the proper functioning of our online store.
In order to always offer our customers optimal and quality service, changes to this privacy policy may be necessary. Therefore, we recommend that you reread this policy from time to time.
For any request or question regarding this data protection policy, you can contact our customer service via our contact form or by postal mail at the following address:
Happy Corp - Personal Data Protection
13 avenue de la Grande Semaine
33700 Mérignac