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HappyBulle presents
en fr - France (Mainland)

Terms and Conditions

Preamble:

Please read the following General Terms and Conditions of Sale (GTCS) before using the www.happybulle.com website. Each purchase implies full acceptance of these terms and conditions.

This site is published by Happy Corp, a simplified joint-stock company with capital of €50,000, registered under number 804 884 120 000 36, whose registered office is located at 13 Avenue de la Grande Semaine, 33700 Mérignac (France). It offers personalised jewellery and accessories for sale, the characteristics of which are detailed in the online catalogue. Each item is manufactured and distributed in accordance with current French legislation. 

Please note that the Terms and Conditions of the site are subject to change. HappyBulle therefore reserves the right to modify them at any time, without prior notice, according to changes to the site and/or regulations. Only the Terms and Conditions in force at the time the order is registered will therefore be applicable. 

1. Application of the General Terms and Conditions of Sale:

These General Terms and Conditions of Sale (GTCS) apply to all orders placed on our website. The registration of an order implies full acceptance of the GTCS, subject to any special conditions set out in writing by the seller at the time the order is placed. Acceptance and confirmation of the order is established by the entry of the customer's details by the customer. The customer may save these terms and conditions if he/she so wishes. This saving of the GTCS is the sole responsibility of the Customer, as the General Terms and Conditions of Sale may be subject to change, as indicated above. In this case, the conditions applicable to the contract entered into will be those in force on the site at the date of the order. The customer declares that he/she has the legal capacity to enter into this contract, i.e. that he/she is of legal age and has not been placed under a legal or conventional protection regime, in accordance with article 1146 of the French Civil Code.

2. Pricing:

The prices invoiced are those shown on our website (www.happybulle.com) when the order is placed. Product prices never include transport costs. Depending on the country of delivery, prices are shown inclusive or exclusive of VAT. The following currencies are available: Euro, Pound Sterling and Swiss Franc. 

HappyBulle reserves the right to modify the prices of its products at any time. 

3. Placing an order:

Customers place their orders online via the site. They select the product(s) they wish to order and personalise each one using the dedicated personalisation form. Once the product(s) have been added to the basket, the customer must select the delivery method of their choice and then proceed to pay for their order.
 

Order confirmation

Once the order has been confirmed and payment made, a confirmation email containing the various details of the order will be sent. This confirms that HappyBulle has taken the order into account, but does not constitute an invoice. The invoice is available in the "My account" area, in the order details.
By submitting an order, the customer acknowledges that he/she has taken note of the characteristics and specific features of each of the products (name, price, quantity, colour, size, delivery times, materials, etc.) and expressly declares that he/she accepts them without reservation.
Once the order has been validated, no subsequent changes may be made. However, in the event of a specific request, the customer may make a request via the contact form provided for this purpose. The HappyBulle customer service department will study the feasibility of the customer's request and will respond favourably or not, depending on various factors such as the state of progress of the order (confection, manufacture, etc.), technical constraints, available stock, etc.
 

Special case: Pre-orders

Pre-ordering is a system for buying an item before it is available.
This means that the product is not yet in stock or immediately available for purchase when the customer places the order. The customer therefore has the option of "reserving" the product before it is released or in stock, with payment being made when the order is placed.
In exchange, once the product is available, our workshop will take care of manufacturing and dispatching the order. The availability date is displayed in advance on the product page, in the shopping basket and in the order confirmation email. Shipment is made according to the delivery method chosen by the customer.
In the case of an order consisting of several items, one or more of which is on pre-order, production will only start from the latest pre-order date. Consequently, the order will always be dispatched in one single parcel.
Please note that the availability date indicated is not contractual and is given for informational purposes only.
Adjustments may be made due to logistical factors. HappyBulle therefore agrees to inform each customer of any potential delay in product availability. As the date of availability indicated is not contractual, no reimbursement may be requested on the grounds of delay.
 

4. Payment:

Payment for an order can be made via: 

  • Credit or debit card 
    The following cards are accepted on our site: Visa, Visa Electron, Mastercard, Maestro, Bancontact. 
    Payment is made via HiPay (secure online payment solution)
  • PayPal. 
    Payment is made via HiPay (secure online payment solution)
  • Apple Pay. 
    Payment is made via HiPay (secure online payment solution)
  • Bank cheque made out in euros (€) to Happy Corp SAS

Please note that an order will not be processed until payment has been received. In the event of non-payment linked to the refusal of the bank or to an objection made by the customer on the transaction, before or after validation of the transaction, HappyBulle will cancel the sale and may, if necessary, demand the return of the product at the expense of the customer. 

Any discounts offered are not refundable in cash and are to be used as a deduction when ordering (subject to compliance with the validity dates).

5. Delivery and lead times:

Delivery costs are calculated according to the delivery method selected by the customer at the time of ordering. They are not included in the price of the goods and must therefore be added to the price. Delivery times are specified when the country and delivery method are selected, after validation of the shopping cart. This information is also available before any purchase, on the page dedicated to delivery times and methods. The times given correspond to the indicative delivery times communicated by the chosen carrier. Please note that these times are not contractual. HappyBulle cannot be held responsible if these times are not respected.

The product(s) will be delivered to the customer placing the order or to a third party authorised by the customer.

HappyBulle will send the order to the name and address entered in the "delivery address" box. It is therefore the responsibility of the customer to check the accuracy of the information provided.

In order to track their parcel, customers will receive an e-mail confirming dispatch containing a link enabling them to access the tracking system provided by the carrier. The information on this tracking system will be updated by the carrier itself, which means that HappyBulle cannot be held responsible for any malfunction. 

HappyBulle declines all responsibility for delivery in the following cases:

  • Return of a parcel following an address error or an incomplete address: the parcel may be reshipped at the customer's request, generating the invoicing of a new shipment at the customer's expense.
  • Return of a parcel following its non-collection from the delivery service provider within the time allowed: the parcel may be reshipped at the customer's request, resulting in the billing of a new shipment at the customer's expense.
  • Regarding lost parcels, please refer to the legal information available on the government website: https://www.service-public.fr/particuliers/vosdroits/F10037 

6. Reception of orders:

As the customer is the owner of the product(s) as soon as he accepts delivery, it is his responsibility to check the parcel on receipt and to make any necessary enquiries or complaints to the carrier. At the customer's request, it is possible to take out transport insurance. The additional cost of this insurance will be charged to the customer. 
 
In the case of delivery against signature, if the recipient is absent when the delivery person arrives, the customer must refer to the conditions of each delivery service provider to find out how to collect the parcel.
 

7. Complaints in the event of non-conformity:

In case of non-conformity of the delivered products, in nature or in quality, the customer can address a complaint to HappyBulle for an exchange or a refund by creation of a credit note. However, no reimbursement will be made. The product cannot be taken back or exchanged without the express agreement of Happy Corp. The complaint must be sent within 3 working days following delivery, by e-mail using the contact form available on our site or by recorded delivery letter with acknowledgement of receipt to the following address: 

Happy Corp
13 Avenue de la Grande Semaine 
33700 Mérignac FRANCE

8. Non-withdrawal clause:

In accordance with article L 121-20-2 of the French Consumer Code, personalised products are not subject to the right of withdrawal. As such, no refund or exchange can be made. We would therefore like to draw the customer's attention to the fact that the right of withdrawal does not apply to the majority of products in the HappyBulle catalogue, which can be personalised.

The right of withdrawal therefore does not apply to jewellery or accessories that have been personalised by the customer.

9. Right of withdrawal:

The right of withdrawal is only applicable if the customer has not personalised the products at the time of ordering or after receipt of the order. The customer may withdraw from the contract within 14 days following reception of the parcel. After this period, no claims will be accepted.  

Exercising the right of withdrawal:

In order to exercise his/her right of withdrawal, the client must inform HappyBulle of his/her decision by means of an unambiguous statement. The request must be sent within 14 working days of delivery, by e-mail via the contact form available on our site (entitled "delivered order - after-sales service" then "return - exchange my purchase") or by letter with with acknowledgement of receipt to the following address: 

HappyCorp
13 Avenue de la Grande Semaine 
37000 Mérignac FRANCE 

Consequences of the right of withdrawal:

The customer must return the goods no later than 14 days after informing us of his/her decision to withdraw from this contract.

This period will be exceptionally extended for orders placed during the following periods:

  • In November and December: all exchange requests meeting the rest of the conditions below will be accepted until the following 15 January.
  • In May and June: all exchange requests meeting the rest of the conditions below will be accepted until the following July 1.

All returned products must be new, unworn and in their original packaging. If the returned product is damaged, HappyBulle reserves the right to refuse the return of the product. It will then be returned to the customer after payment of the return shipping costs.

If the customer withdraws from this contract, we will refund all payments received from the customer, including delivery costs (with the exception of any additional costs incurred as a result of the customer choosing a delivery method other than the cheaper standard delivery method offered by HappyBulle). 

We will proceed to process the refund using the same method of payment as that selected by the customer when paying for the order. 

HappyBulle reserves the right to defer the refund until we have received the goods or the customer has provided proof of dispatch of the goods.

Withdrawal form:

The customer must complete and submit this form in order to express his/her wish to withdraw from the contract:

  • To the attention of Happy Corp, 13 Avenue de la Grande Semaine, 33700 Mérignac, FRANCE
  • I hereby give notice of my withdrawal from the contract for the sale of the following goods
  • Ordered on (*) / receieved on (*)
  • Customer name
  • Customer address
  • Consumer's signature (only if this form is submitted on paper)
  • Date

Please note that the cost of returning the goods is at the customer's expense. 

10. Exchanges:

Customers may request an exchange, for size reasons, within 14 days of receiving their order, provided that the item is not personalised.

This period is exceptionally extended for orders placed during the following periods:

  • In November and December: all exchange requests meeting the rest of the conditions below will be accepted until the following 15 January.
  • In May and June: all exchange requests meeting the remaining conditions below will be accepted until the following July 1.

Exchange requests only concern items for which size options can be selected at the time of ordering (bangle bracelet, band rings, chains, etc.). Please note that there may be price differences between sizes. If this is the case, the additional costs will be at the customer's expense. On the other hand, if the exchange generates a credit for the customer, we will proceed with the refund using the same means of payment as the one used by the customer for the initial transaction. 

Customers must send their request for an exchange using the contact form available on our site (under the heading "delivered order - after-sales request" then "return or exchange my purchase") or by post to the following address: 

Happy Corp
13 Avenue de la Grande Semaine 
33700 Mérignac FRANCE

The Customer Service team will then tell the customer how to return the item. When requesting an exchange, the customer must specify the size required and his or her preference as to the method of return. Return and reshipment costs are at the customer's expense.

All returned products must be new, unworn and in their original packaging. If the returned product is damaged, it will be returned to the customer at their expense.

As soon as we receive the item, and subject to payment of the return shipping costs, we will proceed with the size exchange requested by the customer.

11. Parcels returned to sender:

If a parcel is returned to us for one of the reasons indicated below, the customer will be responsible for the cost of returning it:

  • Incorrect address for home delivery: incomplete address, name and surname missing from letterbox, incorrect postcode and/or town and/or country, no letterbox on site, etc.
  • Parcel not collected within the allocated time in the case of delivery to a pick-up point: the storage time is specified in the e-mail sent by the carrier, informing you of the availability of the parcel.

For the aforementioned cases, our customer service will contact the customer as soon as we receive the parcel on our premises in order to offer different methods of return shipment. Once we have been informed of the customer's preference, we will send them a secure payment link enabling them to pay for the return postage.

If a parcel is returned to us for a reason that proves to be unjustified, our customer service department will contact the customer to inform them of this. We will then cover the cost of returning the order.

Note: any parcel that remains unclaimed for more than one year from the date of contact with our Customer Service department will be discarded.

Once this period has elapsed, the customer will no longer be able to request the return of the goods. 

In the case of non-personalised items or options, a credit note for the corresponding amount will be issued at this time, directly to the customer's HappyBulle account.

This credit will be valid for a period of six months, on our entire site and will be accessible from the HappyBulle customer account, in the "My promo codes" section.

12. Guarantee:

All products supplied by HappyBulle benefit from the legal guarantee of conformity of the French Consumer Code.

The legal guarantee does not cover any product whose breakage is the result of an accident or inappropriate handling or use (knocks, blows, crushing, exposure to corrosive products, etc.). Similarly, oxidation of the item caused by the acidity of the skin or wear and tear and the normal ageing of the jewellery are not covered by the guarantee. 

13. Order cancellation:

All orders are deemed firm and cannot be modified and may only be cancelled with the express consent of Happy Corp and on terms that will ensure Happy Corp compensation for any loss or damage caused by such cancellation. 

14. Force majeure:

Happy Corp shall not be held liable for any breach of its contractual obligations in the event of force majeure or unforeseen circumstances, including but not limited to disasters, fires, internal or external strikes, internal or external failures or breakdowns, floods and fires, and in general any event preventing the proper execution of orders. 

15.Personal data:

The collection of the customer's personal data is necessary in order to process the order. By providing their e-mail address, customers receive e-mails tracking their order (confirmation, dispatch, etc.). They may also, at their request, receive information via the Internet about promotional offers and events. In accordance with the French Data Protection Act of 6 January 1978, customers have the right to access, modify, rectify and delete their personal data. If you wish to exercise this right, simply contact us using the contact form available on our website or write to us at the following address: 

Happy Corp
13 Avenue de la Grande Semaine 
33700 Mérignac FRANCE
 

16. Intellectual property:

All elements of the www.happybulle.com site, presented in both digital and paper format (including but not limited to information, data, photographs, trademarks, images, drawings, graphics, animations and texts contained on the site), as well as the associated technology, are protected by copyright, trademarks or patents. They are the exclusive property of Happy Corp. Any user who has a personal Internet site and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the www.happybulle.com site, must request authorisation from Happy Corp. In this case, it will not be an implicit affiliation agreement. In all cases, any link, even tacitly authorised, must be withdrawn at the request of Happy Corp.

HappyBulle jewellery and accessories are the exclusive property of the brand. Their resale by any means is strictly forbidden.

Happy Corp reserves the right, unless otherwise specified by the customer at the time of ordering, to use the visuals supplied by customers at the time of ordering for all promotional purposes. 

17. Agreement clause:

Should any of the clauses of this contract be rendered null and void by a change in legislation or regulations, by a court ruling, by a breach of mandatory provisions or for any other reason, this shall in no way affect the validity of and compliance with these general terms and conditions of sale. 

18. "Cord replacement" Service:

HappyBulle offers a cord replacement service for jewellery.
Cord replacement can be carried out:
  • by the customer themselves after ordering and receiving their new cord
  • by HappyBulle, directly in its workshop: the customer must then return the item by post to the following address: Happy Corp, 13 Avenue de la Grande Semaine, 37000 Mérignac, France.
However, in the event that the parcel contains any item not originating from the happybulle.com website, HappyBulle cannot be held responsible for the non-receipt or loss of the parcel:
  • when the customer sends the parcel to the HappyBulle workshop.
  • when the HappyBulle workshop resends the parcel to the delivery address selected by the customer.
 

19. Responsability:

Happy Corp may not be held liable for any inconvenience or damage relating to the use of the Internet network, such as, in particular, a breakdown in the service of the website, the presence of computer viruses or external intrusions and, more generally, any event qualified by the courts as force majeure or acts of third parties. Similarly, the company shall not be held liable for the content of sites to which hypertext links may lead from the site www.happybulle.com.
 

20. Applicable law:

All parties agree that this contract is governed by French law. The Tribunal de Grande Instance or the Tribunal d'Instance de BORDEAUX shall have jurisdiction over any disputes. These conditions may be modified at any time without prior notice.